Overview Of Customer Relationship Management
Furnishing a solid CRM foundation is no easy task. Companies must not only identify the best CRM, but must also employ effective change management aproach to align their people and processes with customer relationship goals.We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service. These services range from strategic in nature (broad strategy and consulting), to detailed technology deployment, to vertical-specific solutions. There are some providers that cover the full spectrum of these services, while most will focus on only one or two types of services.
Key Features
- Service Requisition (Online)
- Service Requisition through call center (call and email)
- Task Management with Ticketing
- Issue/ticket tracking with timing
- SMS and Email alert module
- Customer Feedback
- Billing and Payment
- Customer profile
- Staff Performance Monitoring with KPI
- Personalized messaging (email and sms) for client
Key Benefits
- Increased revenue and margins
- Improved Analytical Data and Reporting
- Greater efficiency for multiple teams
- Boost customer satisfaction
- Improve customer retention and revenue
- Better for internal communication
- Use filters to segment and target leads
- Integrate and assimilate all tools in one place
- Automation of Everyday Tasks
- CRM for Enhanced Communication